Legal Terms for Online Flower Delivery in Ardleigh Green

Ardleigh Green Flowers E-Commerce Terms & Conditions

Terms and Conditions for Ardleigh Green Flowers Online Flower Delivery

Welcome to Ardleigh Green Flowers. Please read these Terms and Conditions carefully before placing an order through our online flower delivery service. These terms apply to all transactions conducted via our website by customers in Ardleigh Green and surrounding areas. By using our website and ordering products from us, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should refrain from using our service.

1. Applicability

These Terms and Conditions govern the sale and delivery of floral products and associated goods or services by Ardleigh Green Flowers via our online platform to customers residing in Ardleigh Green and the surrounding areas. In addition to these terms, specific policies outlined elsewhere on our website (including our Privacy Policy and Delivery Information) form an integral part of your contract with us.

2. Order Process

2.1 Placing Orders

To purchase goods from Ardleigh Green Flowers, you must follow the instructions on our website. Select the desired product(s), add them to your shopping cart, and initiate the checkout process. By submitting your order, you are making an offer to purchase goods in accordance with these terms.

2.2 Order Acceptance

After submitting an order, you will receive an order confirmation email acknowledging your purchase. This email does not constitute acceptance of your order, but confirms that we have received it. Acceptance of your order, and therefore a binding contract, occurs when we dispatch the ordered product(s) and send you a dispatch confirmation email. We reserve the right to refuse any order prior to acceptance, for reasons including but not limited to stock unavailability, suspected fraudulent activity, or pricing errors.

2.3 Personalisation and Substitution

Where applicable, we will strive to provide flowers as pictured and described. On rare occasions, substitutions may be necessary due to seasonal availability or supply issues. Any substituted items will be of equal or greater value and similar in style to the original. By completing your order, you accept that substitutions might be made if needed to fulfil your request.

3. Prices and Payment

3.1 Pricing

All prices displayed on our website are inclusive of VAT (where applicable) and are shown in GBP (£). Delivery charges, where applicable, are clearly indicated before completing the checkout. Prices are subject to change at any time, but changes will not affect orders that have already been accepted and confirmed by us.

3.2 Payment Methods

We accept payment by the payment methods shown at checkout. Payment will be taken in full at the time the order is placed. All financial transactions are securely processed via our chosen payment providers. You confirm that the payment card used is yours, or that you have been authorised by the card owner to use it.

4. Delivery

4.1 Delivery Areas

Our flower delivery service covers Ardleigh Green and the surrounding areas, as specified on our website. If your postcode falls outside our delivery radius, we regret that we will not be able to fulfil your order.

4.2 Delivery Dates and Times

During checkout, you may select your preferred delivery date. While we strive to deliver on the chosen date and within advised timescales, these are estimated and not guaranteed unless specifically stated. High demand periods, adverse weather, or unforeseen events may impact delivery times. We will notify you as soon as possible of any delays.

4.3 Failed Deliveries

If the recipient is not present at the delivery address, we may leave the flowers in a safe location, with a neighbour, or attempt redelivery later, as appropriate. If redelivery is unsuccessful and the flowers are left with a third party or in a safe place, delivery will be considered complete. It is the customer’s responsibility to ensure accurate delivery details are provided.

5. Cancellations and Amendments

5.1 Cancelling an Order

You may cancel your order up until it has been dispatched, provided the products have not been personalised, prepared, or arranged. Due to the perishable nature of flowers, cancellations cannot be accepted once preparation has begun. To request a cancellation, please contact us as soon as possible. Upon confirming your order is eligible for cancellation, a full refund will be processed via your original payment method.

5.2 Amendments

If you wish to make changes to your order (such as changing the recipient details, delivery date, or card message), please notify us promptly. We will accommodate amendments where possible, but cannot guarantee changes once your order is in preparation or has been dispatched.

6. Returns and Refunds

6.1 Damaged or Unsatisfactory Products

If your flowers arrive damaged or in unsatisfactory condition, please notify us within 24 hours of delivery. You may be required to provide photos and a description of the issue. Where a product is found to be faulty, we will at our discretion offer a replacement or refund in accordance with your statutory rights.

6.2 Non-Perishable Items

For any non-perishable items (such as vases or greeting cards), you may return unused products within 14 days of delivery. Returned items must be in original condition and packaging. You are responsible for return postage costs, unless the item is faulty.

6.3 Refunds

Refunds, where applicable, will be processed to your original payment method within 14 days of our confirmation. Refunds cannot be given due to recipient unavailability at the delivery address or incorrect delivery details supplied by the customer.

7. Liability

7.1 Exclusions

Ardleigh Green Flowers is not liable for:

Any losses resulting from incorrect delivery information provided by you.
Failure to deliver if the recipient is unavailable at the time of delivery and reasonable delivery attempts have been made.
Any indirect, consequential, or economic losses, including loss of goodwill, arising from use of our service.

7.2 Limitation

Our liability in respect of any single order shall not exceed the total value of that order, except in cases of death or personal injury caused by our negligence or any other liability that cannot be limited or excluded by law.

8. Customer Responsibilities

By placing an order, you warrant that:

All information provided to us is accurate and complete.
You are at least 18 years of age.
You are legally capable of entering into binding contracts.
If ordering for delivery to another person, you have their permission to provide us with their address and contact details.

9. Intellectual Property

All content on our website, including but not limited to images, descriptions, and designs, is the property of Ardleigh Green Flowers or our licensors. No content may be copied, reproduced, or used for commercial purposes without our express permission.

10. Events Outside Our Control

We will not be liable for any failure to perform or delays caused by events outside our reasonable control, including but not limited to natural disasters, adverse weather, fire, flood, strikes, pandemics, government restrictions, or transport disruptions.

11. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any updates will take immediate effect upon posting on our website, and it is your responsibility to review them before placing an order. Your continued use of the website will constitute acceptance of the revised terms.

12. Governing Law and Jurisdiction

These Terms and Conditions and any disputes arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. General

If any part of these Terms and Conditions is found to be unenforceable, the validity of the remaining provisions will not be affected. No failure or delay by Ardleigh Green Flowers to exercise any right will constitute a waiver of that right. These Terms and Conditions constitute the entire agreement between you and Ardleigh Green Flowers in relation to your use of our online flower delivery service.

Note: These Terms & Conditions apply to all orders placed by customers in Ardleigh Green and the surrounding areas using Ardleigh Green Flowers' e-commerce platform.