At Ardleigh Green Flowers, we are dedicated to delivering only the freshest blooms to our valued customers. As a trusted local florist in Ardleigh Green, we understand how important it is for your flowers to arrive beautiful and vibrant—whether enjoyed at home or during special moments at work. That’s why all our arrangements are sourced and crafted with a guarantee of freshness. We stand by our promise that your flowers will arrive at their best, making sure every bouquet leaves a lasting impression.
Despite our careful preparation and quality checks, we recognise that flowers may occasionally arrive damaged due to unexpected handling during transit. If your flowers are damaged or not up to standard on arrival, please contact us within 24 hours of receipt. This helps us quickly address any concerns and gather information to resolve the issue efficiently. As a proud part of the Ardleigh Green community, your satisfaction means everything to us.
Every bouquet from Ardleigh Green Flowers comes with a freshness guarantee: your flowers should last a minimum of 5 days from the day of delivery, provided they are cared for according to our instructions. Many of our blooms often last even longer, but if you notice your arrangement fading prematurely (within this five-day window), please let us know as soon as possible. Be prepared to provide a photograph so our florists can better assess the situation and maintain our high standards of quality for every local delivery.
Your happiness is our top priority. In cases of genuine quality concerns or damaged-on-arrival flowers, we offer you a choice between a full refund or a complimentary replacement bouquet, delivered at the earliest possible opportunity. We will discuss your preference with you and arrange the appropriate remedy swiftly, ensuring your experience with Ardleigh Green Flowers is always positive. Refunds are typically processed within 5-7 working days once confirmation is received. Replacement items will be scheduled for the next convenient delivery slot to your Ardleigh Green address or business.
We encourage all our customers to reach out immediately with any issue, whether it’s about freshness, damage, or a service matter. Please include your order reference, a description of the problem, and photographs if possible. Our friendly team is dedicated to resolving all complaints to your complete satisfaction and will acknowledge your query within one working day. You can also send written correspondence or visit us in store to discuss your concerns in person. Our aim is to make every Ardleigh Green Flowers experience exceptional and worry-free.
We are proud to serve households and businesses throughout Ardleigh Green as a local, independent florist. Our reputation is built on genuine care, premium fresh flowers, and attentive customer support. Whether planning a special event or simply brightening someone’s day, you can trust Ardleigh Green Flowers for reliable service and our unwavering freshness guarantee, every time.
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